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Repairs Planner - 0933

  • Salary:
    £20,565
  • Location:
    Oldham - Bower House
  • Department:
    Guinness Property
  • Division:
    Guinness Property
  • Vacancy Type:
    Fixed Term
  • Closing Date:
    19 October 2017

We are currently looking for a Repairs Planner to join our team based in Oldham, on 6 months full time fixed term/secondment opportunity.

You will provide our customers with prompt, professional and accurate information, delivered in a timely, consistent and efficient manner. You will conduct outbound calls regarding service request progress. You will ensure that data and information is updated in to the appropriate systems accurately and in a timely manner.

Key Outcomes:

  • Ensuring delivery of the repairs service is met in line with Customer Service Standards.
  • Works to homes and neighbourhoods are managed effectively and safely using a robust and pro-active approach to Risk and Health & Safety and prioritised in line with the Business Plan at all times
  • Productivity and Key performance indicators are achieved.
  • Contributes to increase customer satisfaction with repairs service
  • Effectively works within the Guinness Property team to ensure any operational difficulties are resolved.

Essential:

  • Experience of working in a customer focused environment
  • Experience of working within agreed performance targets.
  • Excellent oral and written communications
  • Proven ability to work methodically, follow agreed procedures and accurately record data and information.
  • Microsoft Office, including Word and Excel.
  • Ability to work in a fast paced environment and under pressure
  • Experience of working with databases.

Desirable:

  • Experience of working with large volume data processing activities.
  • Experience of scheduling work.
  • Experience of working with subcontractors
  • Excellent organisation and time management skills
  • Experience of working with invoices / accounts

If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.

Closing date: Thursday 19th October at 5pm.

 


 
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Location
Oldham - Bower House
Bower House, 1 Stable Street, Hollinwood, Oldham, Lancashire, United Kingdom, OL9 7LH
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