Estate Services Officer - 2941

  • Salary:
    £26,652 rising to £28,054 after 12 months
  • Location:
  • Department:
    Customer Liaison Service
  • Division:
    Estate Services
  • Vacancy Type:
  • Closing Date:
    21 May 2019
  • Recruitment Advisor:
    Debbie Hoult - 0161 2197491

About Us

As one of the largest providers of affordable housing and care services in England, The Guinness Partnership is here to improve people’s lives and create possibilities for them. Our vision is to deliver great service, provide great homes, to be a great place to work and to be a great business. Everything we do is about our customers, our communities and our people. And every pound we make is invested in achieving our social purpose.

Overview of the team

Reporting into the Estates & Grounds Maintenance Manager you will be responsible for managing approximately 6 Estate Assistants which consist of both Gardeners and Cleaners across multiple schemes across London.

Overview of the role

We’re looking for someone with a strong track record of leading a team to deliver exceptional levels of customer service and who’ll effectively manage the facilitation and scheduling of estates services across a number of our schemes whilst maintaining amazing service levels.

You’ll be someone who enjoys being a motivational leader and promoting Guinness whilst modelling our behaviours.  You’re the sort of manager who has high standards, is both a pace-setter and works collaboratively at all levels.  Most of all, you enjoy enabling your team to be the best they possibly can be.

Key Responsibilities

  • Organise team(s) to deliver an amazing cleaning, gardening and grounds service, monitoring on site to ensure compliance with agreed standards, specifications and timescales.
  • Ensure services are delivered in line with agreed budgets, with controls escalated in a timely manner for decisions on additional investment.
  • Provide continuity of service in the absence of team members through the practical delivery of estate services.
  • Review customer feedback with Estates and Grounds Maintenance Manager to plan service improvement on site to raise customer satisfaction.
  • Ensure staff actively report communal repairs, fly tipping, graffiti and safeguarding alerts.
  • Monitor the stock of all allocated equipment, vehicles and materials, ensuring orders are raised to maintain a level of supply, and compliance checks are in place to ensure safety of use.
  • Ensure compliance with Health and Safety legislation and guidance, including COSHH and PPE.
  • Manage apprentices to receive the training and instruction required to complete course work.
  • Deliver accurate recordings of completed work, inspections and costs associated with the delivery of services.



  • Experience of leading and managing remote working teams and staff members, including strong performance management skills.
  • Track record of working to agreed standards, specifications and timescales.
  • Experience of delivering high quality Estate Services-grounds maintenance, gardening, advantageous to be able to identify issues with trees, (not essential), weed-spraying, refuse removal and compliance activities.
  • Direct experience of working with customers and customer feedback in a service delivery environment.
  • Understanding and knowledge of compliance processes and relevant Health and Safety legislation, e.g. COSHH, PPE, RIDDOR
  • Experience of budget management, cost control and stock management
  • Excellent communication skills both verbal and written
  • A good level of IT knowledge including Microsoft Outlook, Excel and Word
  • Able to demonstrate Guinness Behaviours


  • Experience of delivering services, taking into account Health & Safety legislation and compliance processes, including COSHH, PPE and RIDDOR
  • An understanding of the workings of service charges.
  • Understanding of how to use mobile working devices, like smart phones or tablets

Desirable Qualifications

  • Horticulture NVQ, BTEC or relevant professional qualification
  • Institute of Occupational Safety and Health Certification

What’s on offer?

  • We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to:
  • 25 days annual leave plus bank holidays
  • Medical expenses cover
  • Employee assistance programme
  • Cycle to work scheme
  • Benefits Portal - Everyone Lifestyle Benefits
  • Eye test vouchers
  • Aspire - £100 allowance per employee each financial year
  • Professional qualification support
  • Professional subscriptions
  • Purchase additional leave
  • Salary Sacrifice - Deduction of various benefits from 'gross' salary, before tax and NI deducted
  • E-learning courses
  • Thank you award- by nomination

Please note that a holding a full clean UK driving licence is essential for this role.


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London, United Kingdom
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