Estate Assistant - 4175

  • Salary:
    £23,489 rising to £24,514 after 12 months
  • Location:
    Croydon - Leafy Way
  • Department:
    Customer Liaison Service
  • Division:
    Estate Services
  • Vacancy Type:
  • Closing Date:
    26 February 2020
  • Recruitment Advisor:
    Debbie Hoult - 0161 2197491

About Us

We’re in one of the most exciting periods in the history of Guinness and have ambitious, challenging objectives for the future. Our Guinness 2023 Strategy is all about our vision for creating and maintaining an amazing organisation, both for our customers and our employees. Over the next 5 years we will focus on delivering our vision to improve people’s lives and create possibilities for them – by delivering great customer service, providing great homes, being a great place to work and being a great business.

We have an exciting permanent opportunity for an Estate Assistant to cover our estates in Croydon.

Overview of the Role

Reporting into the Estates Services Officer and based out of our Guinness Court location in Croydon, you will be responsible for providing high quality cleaning and grounds/ gardening services to multiple estates across the Croydon area.

Key Responsibilities

  • Provide a high quality cleaning, grounds and garden service, ensuring compliance with agreed standards, specifications and timescales.
  • Represent Guinness on site, working with customers, contractors and colleagues to provide access, reporting responsive repairs, fly tipping, graffiti and safeguarding alerts.
  • Record customer feedback and suggestions, acting on minor changes and collating information to support decisions on service improvement.
  • Ensure company vehicles are kept in a clean condition, with regular maintenance and compliance checks taking place to ensure safety of use.
  • Foster positive working relationships with customers, colleagues and contractors to improve the overall appearance of estates.
  • Operate, store and maintain equipment to comply with Health and Safety procedures including COSHH, PPE and prompt reporting of incidents on site.
  • Deliver services to standards and specifications, ensuring awareness of the need to deliver a cost effective service to customers.
  • Accurately record work, inspection outcomes and activity to capture costs during the delivery of services.
  • Support Training and apprentice development.


  • Proven professional experience of delivering grounds maintenance across a variety of sites and garden types
  • Experience and Knowledge of lawn, shrub and plant care
  • Proven experience of achieving high levels of customer satisfaction
  • Ability to carry out physical tasks within Health & Safety guidelines
  • Ability to work effectively within a team
  • Ability to use all equipment safely and effectively.
  • Ability to work effectively without high levels of supervision
  • Able to demonstrate Guinness Behaviours
  • Knowledge of Health & Safety legislation, including COSHH and PPE


  • An understanding of how to use mobile working devices e.g. tablets
  • Knowledge and experience of the safe and regulatory use of horticultural fungicides and pesticides.

 Desirable Qualifications

  • NVQ 2 or 3 in Horticulture or of RHS/City and Guilds/HND equivalent
  • PA1, PA4b and PA6 NPTC Certificates

 What’s on offer?

We offer an excellent benefits package that help make The Guinness Partnership a great place to work. These include but aren't limited to:

  • 25 days annual leave plus bank holidays
  • Medical expenses cover
  • Employee assistance programme
  • Cycle to work scheme
  • Benefits Portal - Everyone Lifestyle Benefits
  • Eye test vouchers
  • Aspire - £100 allowance per employee each financial year
  • Professional qualification support
  • Professional subscriptions
  • Purchase additional leave
  • Salary Sacrifice - Deduction of various benefits from 'gross' salary, before tax and NI deductions
  • E-learning courses
  • Thank you award- by nomination

Please note that a holding a full clean UK driving licence is essential for this role

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Croydon - Leafy Way
Leafy Way, Croydon, UK, CR0 5LW
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