Customer Service Advisor - 3400

  • Salary:
    £22,813 rising to £24,013 after 12 months
  • Location:
    Oldham - Bower House
  • Department:
    Customer Services
  • Division:
    Customer Contact Centre
  • Vacancy Type:
  • Closing Date:
    22 September 2019
  • Recruitment Advisor:
    Natalie Hey-0161 219 7293

About us

We’re in one of the most exciting periods in the history of Guinness and have ambitious, challenging objectives for the future. Our Guinness 2023 Strategy is all about our vision for creating and maintaining an amazing organisation, both for our customers and our employees. Over the next 5 years we will focus on delivering our vision to improve people’s lives and create possibilities for them – by delivering great customer service, providing great homes, being a great place to work and being a great business.

Are you looking for an employer that values your hard work, will invest in you and support your career development? Do you want to work in a fast-paced, vibrant team where you can really apply yourself to achieve results? If so, then this is the job for you!

What we’re looking for
Our best Customer Service Advisors within our Contact Centre are from a variety of different backgrounds so we know that previous experience in housing or a contact centre isn’t essential. But we also know that to succeed in this role you’ll need to be dynamic, enthusiastic and most importantly, care about customer service!

You’ll be a talented communicator with the ability to handle sometimes challenging conversations whilst delivering a great service. You’ll be a proactive and positive person with a real ‘can do’ attitude who loves to contribute ideas to further improve customer service processes. You’ll find working to targets exciting and motivating - after all, what’s better than being in competition with last month’s you?

We have both part time and full time roles available. For part time roles we can offer between 16 and 28 hours per week and you’ll need to be available to cover our shift patterns between the hours of 8am-1pm & 3pm-8pm (Mon-Fri) and between 8am-8pm on Saturdays. For full time roles we can offer 35 hours per week and you'll need to be available to cover our shift patterns between the hours of 8am-8pm (Mon-Sat). We know your weekends are important so your Sundays will always be free.

What do we do?
The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 135,000 customers nationwide.

Our customers are so important to us – and we want them to feel that way, so delivering great service is our top priority. We're committed to doing what we say we'll do, keeping people informed, responding quickly and resolving any problems.

All customer queries come into our Contact centre and our Customer Service Advisors assist with a range of queries like housing applications, repairs, complaints and rent accounts via various methods of communication such as telephone, web chat and emails. Where possible, we try to resolve the call at this first point of contact but when we need to, we’ll transfer specialist queries through to the right department.

Our benefits
We expect a lot from our advisors, so we know it’s important that we give a lot back. That’s why we offer an excellent benefits package that help make Guinness a great place to work. Benefits include but aren't limited to:

  • Competitive Salary of £22,813 (pro rata) rising to £24,013 (pro rata) after 12 months
  • 25 days annual leave plus bank holidays for a great work/life balance
  • On-going support and training to achieve your targets and really get to know the business.
  • Amazing opportunities to develop your career internally and support from managers to do so.
  • Access to Simply Health Scheme – claim back every day medical expenses.
  • Competitive Pension Scheme
  • Access to Employee assistance programme
  • Access to Benefits Portal offering everyday Lifestyle Benefits
  • Professional qualification support & financial support for professional subscriptions
  • Thank you awards - by nomination
  • Aspire programme - £100 allowance per employee each financial year
  • Cycle to Work scheme
  • Training & E-learning courses

How do I apply?
If you feel you have what we’re looking for then we’d love to hear from you! The first step is hitting the ‘apply’ button and submitting your CV to us online.

Please note that if you are successful at application stage you will  then be asked to participate in a video interview.

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Oldham - Bower House
Bower House, 1 Stable Street, Hollinwood, Oldham, Lancashire, United Kingdom, OL9 7LH
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